About Us

Hi, I’m Charles Butler, I created this blog in order to help people understand technology. I enjoy figuring out how gadgets and computers work and also tinkering them.

Obviously, it didn’t start that way. I still remember my first Intel 486 PC which chastised me with “Bad command or filename” regardless of what I typed. Thankfully, I figured it out eventually. I was also forced to figure out the ins and outs of networking so that I could network two PCs to play multiplayer Atomic Bomberman, and taught myself C programming so that I could go to school. Rather, so that I could write a program to help me play my MUD game during school hours.

At a young age I was exposed to the wonders of the computer since my dad was a computer engineer and my mom was a data analyst. I was always fascinated with how it works and how technology keeps on advancing.

I hold an Engineering degree in Computer Science from MIT and have previously worked at ADP Inc. for clients like Goldman Sachs and Merrill Lynch. In 2004, I quit my job to become part of Microsoft.

I’ve been working as a software engineer for Microsoft ever since. I’ve been part of the team who created Windows 10 and other minor programs for the company. I’m still working for the company and on my spare time I write articles for Grupo-Netcom.

In addition to Personal Technology, I also write the Mossberg’s Mailbox column in the Journal, and edits The Digital Solution column, which is authored by his colleague Ally Maine.

I appear regularly on television and Internet video as a commentator on technology issues. I am a weekly contributor to the Fox Business Network, and to the Journal’s internet news show, “Digits.” I have been interviewed repeatedly on programs like Charlie Rose and The News Hour, as well as on National Public Radio.

With the rapidly changing digital landscape, I have been an early advocate of the importance of customer experience in the marketplace, consistently reiterating how customer service acts as the intersection between service, marketing, and sales.

This experience has grown through my real time responses to concerns expressed within social media channels and email for Mashable, now a top global media property, Namecheap, a top domain name registrar and web host, and Lifehacker, a productivity weblog.

I also hold the notion that social media amplifies empowering customer service experiences and aims to provide that high level of support in a rapid fashion on a consistent basis. I have brought that to the realm of customer success as well, as my experience in sales has aided in customer retention and in making products get consistently better and better.

During my free time I love to travel. I’ve been to 26 countries and 47 cities around the world. I would also share my travels here from time to time. Other hobbies of mine include cooking and making drinks. I’m known for my delicious pesto sauce and killer apple martinis.

I love to discover new things and technology and finding out how they work. I write about these discoveries here in my blog. Hopefully my articles will be able to help you figure out these devices and softwares.